Refund policy

Important: Please read our return policy carefully. There are no exceptions, as the general terms and conditions are accepted upon purchase.

Returns made without prior request and authorization will not be accepted.

  • Deadline: Most sales are final, however under certain circumstances returns with approval can be made within 15 days of receipt. After this period, it is no longer possible to return or exchange products.
  • Conditions: If you have received a damaged product or a return has been approved, the product must be in its original condition, unused and in its original packaging.
  • Return process requests must include:
    • Your order number
    • The reason for the return
    • If damaged, a photo of the product
    • Your contact details
  • Return at your own expense and risk:
    • Returns are at your own risk.
    • The company accepts no responsibility for packages that are lost.
    • Consumer will be responsible for the shipping fees unless the goods received are damaged.
  • Tracking your shipment:
    • Returns must be made with a tracking number.
    • Without a tracking number, the return cannot be traced. In this case, the right to a refund expires, as receipt cannot be confirmed.

Refund

Procedure: As soon as the return has been received and checked, you will receive an email with confirmation or refusal of the refund.

Cancellation: orders cannot be cancelled after completion, as our system processes them automatically.

If you have any questions, please contact us at jennifer@thegmhco.com